Employee perspectives: what we love about our industries

We often hear about TSA Group’s role as the brand behind the brand, designing and delivering contact centre solutions to a multitude of sectors. But have you ever stopped to think about what this diversity means for us, the people who make it all happen? We spoke to some of our team members to get their perspectives on what they love about the industries they work in. 

The Buzz of Tech 

“No day is the same,” shares Michael, IT Specialist Desktop Support. “One day, you could be assisting a team of new employees with using the latest technologies; the next, you’re gathering information to help support future business changes that take TSA, and its customers, to the next level.” 

The Heartbeat of Healthcare 

For Kerrie, a Customer Relations Officer in the healthcare sector, it’s all about impact. “It’s a wonderful experience to talk to all kinds of people and feel like you’re helping them with their health. For me, it’s not just about booking appointments, it’s about listening to their (the customer’s) concerns, discussing options and knowing you’re making a positive impact on their health and wellbeing.” 

The Drive of Automotive 

Nicole from our Automotive team shares, “I love working in the automotive industry. Being able to assist our customers in finding the best tyres, and value and knowing that I am accommodating and meeting all their safety needs is honestly such a great achievement. It does also help when you have great leaders who make this possible and a great bunch of teammates to do this with!” 

The Dynamics of Telco 

In our Telecommunications team, Samuel enjoys the diversity of his work. “My favourite thing is the various telecommunication technologies I get to work on. Connecting with customers, talking about their service issues and how we can fix them. That follow-up call to let the customer know how it’s been resolved is so rewarding.”  

The Energy of… Well, Energy! 

Working with energy sector clients has its unique perks. “I have the opportunity to have a real, tangible effect on people’s lives. No act of kindness, no matter how small, is ever wasted. Being given the opportunity to be kind and helping makes this job a breath of fresh air and helps separate it from just another customer service role,” remarks Joshua, Customer Experience and Sales Agent. 

Broadening Horizons 

What’s common among all these perspectives is the enrichment that comes from working across different sectors. For Janine, a HR Coordinator, this is invaluable. “I get to work with people across various roles and different industries. It provides me exposure to the contrasting demands of their jobs, their manner of working, and their preferences for support. This gives me the opportunity to innumerable interesting experiences and challenges me to learn how to shift my approach depending on the type of service needed.” 

The diversity of our client base doesn’t just make our work more interesting; it also provides opportunities for personal growth and career development. So, if you’re contemplating your next career move, keep in mind: that the industries we engage with are as dynamic and varied as our team here at TSA Group. There’s something for everyone to love. 

TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.