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The TSA success formula: how to nail a job at our contact centres

Culture People TSACare
Culture People TSACare

In our previous article, What’s it like working in a TSA contact centre? we lifted the curtain on what life at a TSA contact centre looks like. From breaking stereotypes to highlighting the rewarding and dynamic nature of our work environment, we aimed to give you a comprehensive view. Now, we shift gears to delve into what it takes to secure a role with us and excel in it. This guide will equip you with the information and skills needed to embark on a fulfilling career at TSA.


Essential skills for success 

At TSA, our work spans a diverse range of clients across industries like telco, energy, travel, tourism, and automotive. While you may start your journey focusing on one sector, there’s potential for career growth that allows you to explore opportunities in other industries within TSA. 

Regardless of the sector you begin in, the foundation of your success at TSA lies in key transferable skills. Effective communication is crucial – it’s more than just talking; it’s about active listening, clear and concise expression, and an empathetic approach to interactions. Adaptability and problem-solving are other core skills that we value highly.

Preparing for the interview 

  • Research is your friend: Knowledge about TSA’s culture, mission, and the industries we serve can set you apart from other candidates. Show us that you’re not just looking for any job, but specifically a career at TSA. 
  • Know the role: Take the time to understand the day-to-day responsibilities of a contact centre consultant. From omni-channel customer interactions to problem-solving, be ready to discuss how you can contribute. 
  • Prep your answers: Interviews can be nerve-wracking, but preparation is key. Be ready to discuss your experiences in customer service, teamwork, and how you’ve navigated challenging situations. 
  • Questions to ask: An interview is a two-way street. Your questions can reflect your eagerness and understanding of the role, so don’t shy away from asking about team culture, advancement opportunities, and the kinds of projects you might soon be working on. 

Hit the ground running 

At TSA, we ensure you’re set for success from day one. Our comprehensive training programs go beyond just the basics; they aim to make you confident, knowledgeable, and ready to take on the daily challenges. This is part of our commitment to both our clients and our employees.  

Beyond initial training, TSA serves as more than just a job – it can be a platform for a fulfilling career. Whether you have aspirations for leadership or a desire to expand your skill set, you’ll find plenty of avenues for career advancement.

Ready for the next step? 

If all this resonates with you, why wait? Your next opportunity could be just around the corner. TSA is a company where you come for a job and stay for a career. Check out our latest opportunities and take the first step toward a rewarding future today.


TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.

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