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TSA Group announces AWS Service Delivery Designation for Amazon Connect

17/05/2021
AWS contact centre technology partnership Technology
Announcement
By
AWS contact centre technology partnership Technology

TSA Group, Australia’s leading specialists in customer experience (CX) services and technology, has been designated as an AWS Service Delivery Partner for Amazon Connect, demonstrating a deep understanding of AWS services and proven success in reimagining customer experiences using Amazon Connect.

Collaborating with AWS, TSA Group delivers a Next-Generation CX Platform, built on AWS cloud technology, helping organisations create bespoke customer experiences like no other, with the flexibility to scale contact centre operations in a time and cost-effective manner.

“Our in-depth knowledge of running contact centre operations gives us first-hand insight into the business and technology problems that need to be solved. This is what differentiates us in the market. We’re proud of our partnership with AWS, one that’s growing from strength to strength.” says Matt Sanders, Group Executive, Strategy and Innovation at TSA Group.

As a Consulting Partner, TSA has a solid relationship with AWS and the future is looking bright. “We are delighted to award TSA Group with our highest accreditation as an Amazon Connect Service Delivery Partner. This achievement demonstrates their continued investment in AWS and their high level of proficiency in deploying contact centre solutions leveraging the power of Amazon Connect to deliver exceptional customer experiences” says Dina Jacobson Head of ANZ Productivity Applications(CX/EUC) GTM.

The AWS Service Delivery Program enables AWS Partners to validate their knowledge and expertise in successfully delivering AWS services to clients. The program provides a visibility of AWS partners, enabling differentiation in the market, and opens up opportunities for further technological enablement.

 

About TSA Group

TSA Group is a 100% Australian-owned company, specialising in helping clients engage, grow and rapidly respond to their customer’s needs. With a dynamic team of over 2,500 people, TSA represents Australia’s largest and most recognisable brands. Their mission is clear – to create experiences that people love, by revolutionising the way they connect and communicate with brands.

After 24 years of running contact centres, TSA became frustrated by the limitations of traditional contact centre solutions which were becoming an increasing barrier to delivering the experience that both clients and their customers expected. So, they did something about it.

TSA, in collaboration with AWS, brings you a cloud-based CX platform and consulting capability that flexes and scales with your business. TSA works with you to reimagine your CX ecosystem, with an omnichannel platform powered by Amazon Connect, including our proprietary Proactive Outbound engine that boasts sophisticated dialling, campaign and list management capabilities.

 

Find TSA Group listed as an Amazon Connect Service Delivery Partner: https://aws.amazon.com/connect/partners/

Learn more about our CX platform: https://tsagroup.com.au/services/next-gen-cx-platform/

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