Skip to main content

Strategy made easy

People TSACare
People TSACare

As we step into the new financial year, you might notice businesses reflecting on their strategies, discussing progress, and setting fresh goals. It‘s a critical process for assessing past performance and planning future success. But strategy isn’t just for businesses—it’s for you too. Mastering strategic thinking can supercharge your career and make you more effective in your role.


What is a strategy?

A strategy is a high-level, overarching picture of what you want to achieve. It takes into consideration data and insights to make informed decisions, helping you stay focused and aligned in your planning and tactics. By outlining clear objectives and guiding your actions, a strategy ensures you use your resources effectively and stay on track toward your goals.

Why you need a strategy

  1. Clear direction: A strategy gives you a clear vision of where you’re headed. It’s like having a roadmap for your career, helping you stay on course and avoid detours. 
  2. Efficient resource use: With a strategy, you can allocate your time, energy, and resources effectively, ensuring you’re not wasting effort on things that don’t matter. 
  3. Staying competitive: In any field, staying ahead of the curve is essential. A good strategy helps you identify opportunities and navigate around potential pitfalls. 
  4. Tracking progress: A strategy includes specific, measurable goals. This allows you to monitor your progress and make adjustments, as needed, to stay on track.

How to write a strategy

Creating a strategy involves several key steps. Here’s a straightforward guide to get your strategy clearly defined: 

  1. Conduct a SWOT analysis: Start by assessing your strengths, weaknesses, opportunities, and threats. Identify what you’re good at and where you have an advantage, recognise areas where you need improvement, look for external factors that you can leverage to your benefit, and be aware of external challenges that could impact your goals. This analysis gives you a clear understanding of your current position and potential challenges. 
  2. Define your purpose: Next, describe what you want to achieve in the long term and explain why this goal is important to you or your organisation. Defining your purpose provides you a clear sense of direction. 
  3. Develop your SMART goals: Break down your vision into smaller, actionable steps by setting goals that are specific, measurable, achievable, relevant, and time-bound. These goals should focus on what you want to achieve, not how you’ll achieve it.

Swipe for more

From strategy to action

Once you have your strategy, it’s time to put it into action. Start by breaking down your high-level SMART goals into practical tasks or tactics. This involves creating detailed action plans, where each task is assigned specific deadlines and responsibilities. 

While your strategy should provide a stable framework, your action plans and tactics need to be adaptable and responsive to changing circumstances. Regularly reviewing your progress allows you to adjust your tactics and stay aligned with your strategic goals. By maintaining this balance, you ensure that your efforts remain focused and effective, even as conditions change. As Cailin Rogers points out in her Forbes article, Strategy Vs. Tactics: What’s The Difference And Why Does It Matter?, “Tactics without strategy have no driving force and nothing to pivot to if your tactics are not working.”

Taking charge through strategic thinking

By understanding what a strategy is, why it’s important, and how to create one, you can set a clear direction for your career, make the most of your resources, stay competitive, and track your progress effectively. With your strategy in place and a clear plan of action, you’re ready to make this year your most productive and successful yet. Remember, a well-crafted strategy is your roadmap to achieving your long-term goals. Stay focused, stay adaptable, and keep moving forward.



TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.

Ready to take your career to the next level?

Put your strategic thinking into action!
Join our team

Get in touch with us

Enter your details and we’ll be in touch as soon as possible. If you’re enquiry is urgent you can also get in touch by clicking the button.

Get in touch now