Starting with What’s it like working in a TSA contact centre? and moving through The TSA success formula: how to nail a job at our contact centres, you’ve embarked on an exciting path. As you join our team, we’re thrilled to welcome you into an environment where many come for a job but stay for a career.
Your Training Toolkit
Your TSA journey begins with in-depth training, immersing you in our culture and values. Our focus is not just on preparing you for the job at hand but also on fostering a sense of belonging and connection.
At TSA, we believe that training is the first step in a continuous journey of learning and development. Our focus is on providing practical skills and a clear understanding of what makes our company culture unique. This foundational training is crafted to ensure that you are well-equipped for your first day and beyond.
As you progress in your role, the training evolves with you. We understand that learning is a lifelong process, especially in our dynamic industry. Therefore, our commitment to your development extends beyond the initial training period, offering continuous opportunities for learning and advancement as your career at TSA unfolds.
Charting Your Own Course
As you settle in, we encourage you to take advantage of the range of personal and professional development opportunities we have available:
- Leadership Lounge Learning: Participate in our exclusive in-house Lunch & Learn sessions like Personal Brand: How to Cultivate a Great One, presented by TSA Group’s very own Manager of Talent Acquisition, Jessica Smith. These sessions bring together a mix of internal and external guest speakers, each offering unique perspectives and expertise. They are thoughtfully designed to provide insights and skills that are directly applicable to your professional development at TSA. Whether it’s learning about personal branding, enhancing communication skills, or exploring new industry trends, Leadership Lounge Learning is an ideal platform for broadening your horizons while enjoying your lunch break.
- Personal Growth Strategies: Our website is home to a growing collection of articles aimed at boosting your skills. A must-read is Five actionable tips for personal growth and professional success. It’s packed with practical advice for anyone eager to enhance their professional abilities.
- Personal Wellbeing is the Pathway from Surviving to Thriving: Our Employee Assistance Program (EAP), specially chosen for our Australian employees, comes from a top global health and wellbeing provider. Designed to nurture professional growth within the broader spectrum of well-being, it offers confidential support in areas like work, health, relationships, and finance. This comprehensive support extends to immediate family members as well, highlighting the importance of a supportive personal life in achieving professional success.
Our EAP provider includes a variety of resources, from private sessions to exclusive podcasts and articles focused on career development, along with tailored well-being programs. Best of all, we cover the costs of these services, ensuring that our employees and their loved ones have access to these vital resources for thriving, both personally and professionally.
A World of Opportunities Awaits
When you’re ready to take the next step, TSA’s evolution from a single client to partnering with 21 leading brands reflects the rich variety of career paths available within our company. Our internal Careers Hub is a gateway to roles across diverse sectors, each presenting an opportunity to enhance your skills or dive into new challenges.
As TSA grows, so do the possibilities for our team. Whether you’re looking to build on your current role or eager to explore new avenues, our Careers Hub is your starting point for the next chapter in your TSA journey.
TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.