Diversity, Equity, and Inclusion (DEI) has become a divisive topic in recent months. In the US, major corporations are scaling back or eliminating DEI programs altogether, citing legal challenges and shifting political landscapes. Companies that once championed inclusivity, whether in hiring, leadership development, or workplace culture, are now reversing course.
But not us.
At TSA Group, our business succeeds because of our people. Coming from all walks of life, their diversity fuels our ability to adapt, innovate, and deliver outstanding service to our clients.
Diversity makes us stronger
Take our team member, Simon, for example. Recently promoted to Workforce Manager, he credits his ADHD for bringing a unique approach to forecasting and scheduling.
“Having ADHD has probably been one of my biggest strengths in this line of work. My ability to hyperfocus, spot patterns, and process information quickly has really helped me thrive.”
Simon’s story is just one example of how unique skills and ways of thinking add real value to our business.
Opening doors to more people
Great people don’t always come from traditional career paths. That’s why we focus on hiring for talent and potential, not privilege or connections.
Our partnership with atWork Australia is one way we remove barriers to employment. atWork connects people with disabilities and those facing employment challenges to inclusive workplaces where they can build meaningful careers. For us, it’s about recognising potential and making sure everyone gets the opportunities they deserve because talent comes in all forms.
Inclusion led by our people
At TSA Group, inclusion isn’t a corporate initiative—it’s driven by the people who work here. TSA Pride is a great example of that. It wasn’t set up by leadership; it was created by employees who saw the need for a space that supports LGBTQIA+ colleagues and allies.
Today, it’s a thriving, employee-led group that creates an environment of belonging and ensures that everyone feels supported at work.
A commitment that won’t change
While others may be stepping away from DEI. We won’t. Our conversations aren’t going anywhere. We will continue to listen, evolve, and take steps to ensure TSA Group remains a place where everyone has the opportunity to succeed.
That means:
- Hiring based on talent and potential, not privilege
- Providing access to career growth, mentorship, and leadership opportunities for all
- Regularly reviewing our policies and practices to create more opportunities
TSA thrives because of our people—and that will never change.
TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.