We are proud to announce that TSA Group has been named a finalist at the Australian Institute of Training Design (AITD) 2024 Excellence Awards for the ‘Best Use of Gamification/Simulation for Learning’
By incorporating call simulation and AI coaching into induction, we’ve established a supportive space where new hires can develop their skills in a realistic setting while boosting confidence along the way.
What the award recognises
This award is presented to an organisation that has used gamification or simulation in a learning initiative to enhance learner experience and contribute to positive organisational performance. The winner demonstrates how gamification or simulation has been used in a learning program to support individual or organisational learning objectives.
About the Australian Institute of Training Design
The Australian Institute of Training and Development’s (AITD) mission is to foster excellence in individual and organisational learning.
Founded in 1971, AITD is a passionate, active community of professionals in training, learning and organisational development. Local events are run by each state division, and members are encouraged to attend, connect and get involved face-to-face and online.
TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.