Building equity, backed by action

Workplaces are evolving, but equity doesn’t happen by chance—it happens by design. At TSA Group, we recognise that progress requires more than just words. It takes action, policies that reflect real-world challenges, and a culture that actively supports the people behind the work.

Real impact

We’re committed to breaking down barriers and ensuring that all employees, regardless of gender, have equal opportunities to grow, lead, and thrive. Our latest Workplace Gender Equality Agency (WGEA) results reflect this commitment, but numbers only tell part of the story. The real impact is seen in the everyday experiences of our people and the policies we’ve put in place to support them.

Supporting women through every stage

From career progression to personal challenges, we recognise that real equity means ensuring support at every step.

• Recognising the realities of parenthood: Balancing work and family is different for everyone, and we understand that major life transitions require understanding and flexibility. 

• Support for early pregnancy loss: The impact of pregnancy loss is often overlooked in workplace policies. TSA Group provides leave for early pregnancy loss, recognising the emotional and physical toll it can take and ensuring that employees have the time they need to recover. 

• Domestic and family violence leave: No one should have to choose between their safety and their job. TSA Group offers dedicated leave to employees experiencing domestic or family violence, ensuring they have the time and support they need. 

• Leadership pathways: We don’t just encourage women to step into leadership; we create real opportunities. Many of our female leaders started their careers in frontline roles and grew into management positions with the backing of strong mentorship and internal mobility opportunities. 

Lived experiences: leading the way

The best measure of equity isn’t just policy, it’s the real experiences of people who have benefitted from it.

Ledalyn, Operations Manager

“I was diagnosed with breast cancer just as I was stepping into a leadership role. Despite everything, TSA Group supported me completely. I was given the opportunity to continue leading my team through treatment, without judgment or hesitation. That experience made me feel truly valued—not just as a leader, but as a person. Five months after treatment, I was promoted to Channel Manager. That kind of support and trust is what real equity looks like.”

Tori, Group Operations Manager

“Confidence wasn’t something that came naturally to me. Early in my career, I struggled with self-doubt, constantly comparing myself to others. It was the support of my leaders and mentors that helped me see my strengths and take my first step into leadership. Now, my goal is to create that same space for others—to help them see their potential even when they don’t yet believe it themselves.”

Tina, Team Leader

“In a past role, I was told I was too outspoken, too blunt. At TSA Group, I found a culture where my voice mattered, where I didn’t have to change who I was to succeed. Now, as a leader and member of TSA Pride, I use my platform to advocate for equity and inclusion—ensuring that everyone, regardless of background, feels heard and respected.”

A workplace where everyone can thrive

Equity is more than just policies. At TSA Group, it means creating an environment where everyone has the opportunity to succeed. By opening career pathways, providing real support through life’s challenges, and ensuring every voice is heard, we are committed to building a workplace where people can grow, lead, and thrive.

TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.