Customer Care

Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.

Services

Loyal customers are your best asset

When it comes to your customers, every moment matters. Businesses who get customer care right grow and flourish. Our teams can help you build lasting customer relationships across every interaction. We equip our partners with the people, processes and technology to deliver personalised, omnichannel and humanised experiences.

Why Are We the Best at Customer Care? We Care. Genuinely

We are an extension of your business; we build genuine relationships with you and your customers.

We provide customer service consulting and outsourcing solutions across the customer lifecycle. Our experienced team create meaningful customer experiences from our customer engagement centres, delivering omni-channel solutions from voice to messaging, social to email, SMS and more.

Exceptional People

Personalised Solutions

Australian Context

Reliable

We don’t just offer services. We offer culture. We recruit, develop and train the right people to have impactful, intelligent and meaningful conversations with your customers.

How We Power Our People

Our recruitment process utilises machine learning and AI to profile high performing and culturally aligned team members.
Onboarding with a total learning system to promote speed to competency.
Ongoing development and support to continually build our team’s technical and emotional capability.

We make customer experience more personalised and more human. By giving customers more control over what help they need, when and where they need it. And by giving the brands we work for a voice that reflects who they are.

How We Deliver Bespoke Solutions

Our CX team spend time embedded in our partner’s business to genuinely connect with the brand and their needs.
We delve into unmatched experience caring for customers across Australia’s biggest brands. We know Australian customers, because we’ve been talking to them for 23 years.
We jointly deliver tailored, bespoke customer service through our highly configurable, omni-channel cloud-based CX platform with effective CRM integration.
We don’t just build and deploy – we have a program of continuous engagement and enhancement.

Our local delivery models and context enable our team members to connect with customers on a level that is far deeper and more natural than traditional outsourced contact care operations.

The Power of Local Connections

We understand your Australian customers, because we are your Australian customers.
Connect with your Australian customers from Australian service centres. No language barriers, no cultural differences, just Aussies connecting with Aussies.
Our intelligent routing and work from home solutions enable even deeper customer connections.
Our smart shoring dual geography model provides access to a low cost and highly skilled workforce who are connected with Australian culture and language through our cross cultural buddying and onboarding programs.

We understand the importance of the trust our partners place in our hands. We do everything to protect that hard won trust. We deliver on our promises, and we’re always available with flexible delivery models in times of need.

Rapid, Flexible, Scalable Solutions

Our customer care solutions are designed to be rapidly scaled to deliver exceptional CX through crises and beyond.
We offer freedom for our partners to focus on their business, knowing we have their business continuity covered.

We don’t just offer services. We offer culture. We recruit, develop and train the right people to have impactful, intelligent and meaningful conversations with your customers.

How We Power Our People

Our recruitment process utilises machine learning and AI to profile high performing and culturally aligned team members.
Onboarding with a total learning system to promote speed to competency.
Ongoing development and support to continually build our team’s technical and emotional capability.

We make customer experience more personalised and more human. By giving customers more control over what help they need, when and where they need it. And by giving the brands we work for a voice that reflects who they are.

How We Deliver Bespoke Solutions

Our CX team spend time embedded in our partner’s business to genuinely connect with the brand and their needs.
We delve into unmatched experience caring for customers across Australia’s biggest brands. We know Australian customers, because we’ve been talking to them for 23 years.
We jointly deliver tailored, bespoke customer service through our highly configurable, omni-channel cloud-based CX platform with effective CRM integration.
We don’t just build and deploy – we have a program of continuous engagement and enhancement.

Our local delivery models and context enable our team members to connect with customers on a level that is far deeper and more natural than traditional outsourced contact care operations.

The Power of Local Connections

We understand your Australian customers, because we are your Australian customers.
Connect with your Australian customers from Australian service centres. No language barriers, no cultural differences, just Aussies connecting with Aussies.
Our intelligent routing and work from home solutions enable even deeper customer connections.
Our smart shoring dual geography model provides access to a low cost and highly skilled workforce who are connected with Australian culture and language through our cross cultural buddying and onboarding programs.

We understand the importance of the trust our partners place in our hands. We do everything to protect that hard won trust. We deliver on our promises, and we’re always available with flexible delivery models in times of need.

Rapid, Flexible, Scalable Solutions

Our customer care solutions are designed to be rapidly scaled to deliver exceptional CX through crises and beyond.
We offer freedom for our partners to focus on their business, knowing we have their business continuity covered.

Make every moment matter - We deliver a wide range of customer care solutions, delivering a high level of accessibility and customer care at every step of the customer journey

Customer Care At Every Step

We’ll help you make the customer journey simpler, more enjoyable and more efficient.

Customer service and enquiries
Service to sales
Complaint resolution
Customer surveys
Emergency response communications
Delivered onshore, offshore or via Work From Home
Across all channels, including SMS, voice, chat, social and email

Customer Care

Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.

Loyal customers are your best asset

Why Are We the Best at Customer Care? We Care. Genuinely

Why Are We the Best at Customer Care? We Care. Genuinely

Exceptional People

Personalised Solutions

Australian Context

Reliable

We don’t just offer services. We offer culture. We recruit, develop and train the right people to have impactful, intelligent and meaningful conversations with your customers.

We make customer experience more personalised and more human. By giving customers more control over what help they need, when and where they need it. And by giving the brands we work for a voice that reflects who they are.

Our local delivery models and context enable our team members to connect with customers on a level that is far deeper and more natural than traditional outsourced contact care operations.

We understand the importance of the trust our partners place in our hands. We do everything to protect that hard won trust. We deliver on our promises, and we’re always available with flexible delivery models in times of need.

Exceptional People

We don’t just offer services. We offer culture. We recruit, develop and train the right people to have impactful, intelligent and meaningful conversations with your customers.

Personalised Solutions

We make customer experience more personalised and more human. By giving customers more control over what help they need, when and where they need it. And by giving the brands we work for a voice that reflects who they are.

Australian Context

Our local delivery models and context enable our team members to connect with customers on a level that is far deeper and more natural than traditional outsourced contact care operations.

Reliable

We understand the importance of the trust our partners place in our hands. We do everything to protect that hard won trust. We deliver on our promises, and we’re always available with flexible delivery models in times of need.

Make every moment matter - We deliver a wide range of customer care solutions, delivering a high level of accessibility and customer care at every step of the customer journey

Customer Care At Every Step

More CX Solutions

Sales

Collections

Field Sales

Back Office Support

Messaging

Social Media

Call Centre Outsourcing

Back to basics: Communication skills you still need

Agents of change powering business transformations

From feeling like a fraud to finding your footing

Bouncing back from the Holiday Hangover

The Insider Edit – January to March 2024

TSA Group wins atWork Australia 2024 Emerging Employer Award

TSA Group announced as winner of Australia’s Best Managed Companies 2023

How a culture of compassion is changing lives through TSA’s Project Care

Gearing up to ride the seasonal swell

Rethinking success: beyond the ‘self-made’ story

Get in touch with us